Help

Most answers are here. A person reads everything you write to us.

Getting back into your account
What to do when a code doesn't arrive, a passkey is lost, or both, and what support can't do for you.
Passkeys and recovery codes
What a passkey is, why owners and instructors need one, and how your ten recovery codes work.
Invites and organizations
How invite links and invites sent by email work, and what joining an organization shares.
Writing to support
How to reach a person, what support does, and the things support never does.

Write to us

Signed in, write here and the reply comes to your sign-in address. Can't sign in? Write to support@duckurity.com from any address. Support never asks for a code.

Your privacy

Write to us

Write to us