Getting back into your account

The code didn't arrive

A sign-in code goes to your sign-in address and works for a few minutes. Check your spam folder, then ask for another from the same page. Ask too often and the page tells you to wait a little.

If the address itself is gone, like a university address after you graduate, sign in with a passkey and change your sign-in address in Settings, under Emails.

You lost your passkey

On the sign-in page or in any check that asks for your passkey, choose Lost your passkey?

• With a recovery code, a code from one of your addresses and one of your recovery codes remove every passkey now. Add a new one straight after.
• Without a recovery code, the code alone asks to remove every passkey in 7 days. Every address you hold hears about it, every browser you're signed in on shows it, and any of your passkeys can cancel it. The wait is what stops someone who only has your inbox.

You lost everything

If you have no passkey, no recovery code, and no way into any of your addresses, nobody can let you back in. Not support, and not staff.

That's on purpose. We never checked who you are when you joined, so anyone who could talk to support could claim to be you and take your account. Your recovery codes are the one way back that doesn't depend on us. Keep them somewhere apart from your phone, and make new ones in Settings when two or fewer are left.