Delivery and Shipping Policy

01Nothing is shipped

1.1.An online service. The Duckurity Academy is an online service at academy.duckurity.com, and a plan gives you access to it. Nothing physical is shipped, so no plan has a shipping fee, and we never ask for a delivery address.

1.2.Where you use it. You use everything a plan opens online, through your Account at academy.duckurity.com.

02When Pro starts

2.1.When it starts. Pro starts once your checkout is confirmed, within a few minutes. Polar sells Pro in every country and confirms its own checkout. In Egypt, Duckurity LLC also sells Pro in Egyptian pounds, and Paymob, which processes that payment, confirms it. If your Pro begins with a free trial, it starts with the trial, before you pay anything. Otherwise it starts with your first payment.

2.2.Where it shows. The page you land on after checkout tells you when Pro is on. From then on, the Plan page in your account settings shows Pro and keeps a slip for each payment.

2.3.If Pro does not show. If your Plan page still does not show Pro a few minutes after checkout, write to billing@duckurity.com, and a person will look into it.

03An organization's plan

3.1.Business. An Organization's Business plan starts the same way, once Polar confirms its checkout. The Organization opens then, and each of its Seats gives Pro to the person who takes it, through one of its cohorts or a seat code.

3.2.Enterprise. An Enterprise plan starts on the day its order form is signed.

3.3.Where it shows. The Organization's owner and administrators see its plan, its Seats and its slips on its Billing page, in the Organization's settings.

04Cancelling and refunds

4.1.Cancelling. You cancel Pro on your Plan page. A cancellation takes effect at the end of the period you paid for, and your plan stays active until then.

4.2.Refunds. The Payment, Refund and Cancellation Policy says when you can get a refund, how to ask for one, and when to email us to cancel.