Writing to support

How to write

Signed in, use Write to us on this page. It sends your words, and the reply comes to your sign-in address. Can't sign in? Write to support@duckurity.com from any address, and read Getting back into your account first.

Paste error messages, not flags. A flag pasted into the form is removed before anyone reads it.

What support never does

• Never asks for a code, a recovery code, or your password, by email, in chat, or on a call. A message that asks for one isn't from us.
• Never signs you in, removes a passkey, or moves your sign-in address. Your account's own paths do that, and they're on the page above.
• Never says whether an address or a handle has an account.
• Never gives hints for a lab.

Billing

Cancelling lives in Settings, under Plan, and ends your plan at the end of its period. For anything else about a payment, write to us here.